SKILLS

• In the top 15% of 239K LinkedIn members with SharePoint skills
• In the top 5% of 10M LinkedIn members with Microsoft Excel skills – including Pivot Tables, Pivot Charts, ODBC connections, advanced formulas and automation via VB code
• Experience entering and acting on troubles in Service NOW, Remedy and JIRA
• Familiar with Microsoft Dynamics NAV
• Expertise in remote support with programs such as Word, Access, Excel, Visio, Adobe Suite, Power Point and other applications
• Skilled with support for hardware such as servers, laptops, and PCs
• Experience with working in a server closet with servers, routers, and switches
• Experience with a variety of IT environments from small shops to enterprise level, Windows and Linux based software/hardware, local, remote and cloud hosted applications
• Training team members for using various programs and skills including Microsoft Office including Office 365, Google and Adobe
• Supported servers using Active Directory

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PROFESSIONAL TRAINING

2016    SAP – Orders, Work orders, PM Orders – Transalta Utilities

2010    ORACLE DBA Modules– TELUS

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EDUCATION

Certificate       PBSC – Computer Programming

Certificate       NAIT – System Technology

Certificate       Westerra – Graphic Communications Technology

WORK HISTORY

Technical Writer
Auvik Networks – Edmonton, AB (Remote)
April 2022 to Current

• Analyzing deficencies in current documentation
• Developing the Internal Knowledge base for Auvik which will be cross-functional for all departments.
• Strategizing how to rapidly reinforce the technical Knowledge Base
• Writing effective technical documentation for the Auvik Knowledge Base
• Working with SMEs for the Auvik Network system
• Supporting continued development of the training system for Auvik users
• Develop changes to the existing Knowledge Base to improve the user experience
• Cross training other teams in technical writing
• Designing and creating storyboards for video development
• Editing documents to ensure proper flow, voice and technical accuracy
• Coding HTML, CSS, Handlebars and Javascript to customize Zendesk Knowledge Base

Business Analyst
Government of Alberta – Edmonton, AB
January 2022 to March 2022

• Identifying inefficiencies in business and Quality Assurance processes within Alberta Student Aid and laying the groundwork for improvements.
• Creating PowerPoint presentations for stakeholder engagement
• Interviewing stakeholders for current functions within Student Aid
• Making recommendations based on a gap analysis of functions

Reporting Analyst
DSL Ltd. – Edmonton, AB
July 2021 to August 2021

• Building an accurate Operations Report using Microsoft Report Builder and Microsoft SSRS with data from Microsoft Dynamics NAV and other systems
• Using Power BI to produce internal reports on an internal website
• Creating self-reporting tools for various areas of the business

Senior Business Analyst/Technical Writer

Enbridge – Edmonton, AB

December 2017 to May 2019

• Developing detailed technical and business documentation for the new SCADA system.
• Creating a comprehensive process map of the disaster recovery process for the new SCADA system and compiling and creating all the documentation to support the process.
• Created and managed Microsoft SharePoint site for the SCADA Replacement Project for the documentation developed for the project
• Received ‘Stellar’ recognition from SCADA Technical Manager for my work in developing the Disaster Recovery Plan for the SCADA Replacement Project Production Pilot
• Documenting the System Configuration Plan for the SCADA Replacement Project System 1
• Compiling information to create job aides to support SCADA Integration and SRSS Report Design.