WORK HISTORY

Technical Writer
Auvik Networks – Edmonton, AB (Remote)
April 2022 to current
– Analyzing deficencies in current documentation
– Developing the Internal Knowledge base for Auvik which will be cross-functional for all departments.
– Strategizing how to rapidly reinforce the technical Knowledge Base
– Writing effective technical documentation for the Auvik Knowledge Base
– Working with SMEs for the Auvik Network system
– Supporting continued development of the training system for Auvik users
– Develop changes to the existing Knowledge Base to improve the user experience
– Cross training other teams in technical writing
– Designing and creating storyboards for video development
– Editing documents to ensure proper flow, voice and technical accuracy
– Coding HTML, CSS, Handlebars and Javascript to customize Zendesk Knowledge Base

Business Analyst
Government of Alberta – Edmonton, AB
January 2022 to March 2022
– Identifying inefficiencies in business and Quality Assurance processes within Alberta Student Aid and laying the groundwork for improvements.
– Creating PowerPoint presentations for stakeholder engagement
– Interviewing stakeholders for current functions within Student Aid
– Making recommendations based on a gap analysis of functions

Reporting Analyst
DSL Ltd. – Edmonton, AB
July 2021 to August 2021
– Building an accurate Operations Report using Microsoft Report Builder and Microsoft SSRS with data from Microsoft Dynamics NAV and other systems
– Using Power BI to produce internal reports on an internal website
– Creating self-reporting tools for various areas of the business

Database Developer
Grant MacEwan College – Edmonton, AB
June 2019 to June 2020
– Designed data table structure for COSO framework database to optimize relational data and reporting
– Created easy to use forms for data entry
– Created data management interface to allow for ease of access to data
Implemented a query engine that allows a non-technical resource to build a query without understanding query language and export the results to Excel
– Automated the completion of an Excel from the database to support the COSO categorization of processes

Senior Business Analyst/Technical Writer
Enbridge – Edmonton, AB
December 2017 to May 2019
– Working with subject matter experts and project managers to develop scope of work documentation for various project streams.
– Developing detailed technical and business documentation for the new SCADA system.
– Creating a comprehensive process map of the disaster recovery process for the new SCADA system and compiling and creating all the documentation to support the process.
– Created and managed Microsoft SharePoint site for the SCADA Replacement Project for the documentation developed for the project
– Received ‘Stellar’ recognition from SCADA Technical Manager for my work in developing the Disaster Recovery Plan for the SCADA Replacement Project Production Pilot
– Documenting the System Configuration Plan for the SCADA Replacement Project System 1
– Compiling information to create job aides to support SCADA Integration and SRSS Report Design.

Senior Reporting Analyst
Canadian Western Bank – Edmonton, AB
July 2017 to November 2017
– Developed detailed accurate financial reporting using PMQA/Excel and Executive.
– Established rapport with all levels of team from VPs to Accounting staff.
– Created advanced Excel macros to automate both budget functions and audit functions.

Reliability Analyst
TransAlta Utilities – Duffield, AB
May 2016 to February 2017
– Mapped the Restart Reliability process and developed process improvements based on feedback from the business and management
– Redesigned and developed an automated data gathering form which automated data gathering and supported compliance reporting with the automated generation of the required testing reports
– Completed investigation, analysis and reporting on unit restarts of both the Keephills and Sundance generating stations
– Produced monthly reporting for both the Sundance and Keephills plants for distribution to senior management
– Supported the Production Analyst on daily reporting tasks and data maintenance

Senior Business Analyst
Pleasant Solutions – Edmonton, AB
June 2015 to February 2016
– Project manager for the Vancouver Coastal Health JIRA Implementation, ensuring that the tracking system was configured to surpass their requirements and acting as a liaison between our company and their senior management.
– Led teams of developers and IT experts to exceed targets and dynamically solve problems.
– Developed detailed requirements for custom software projects for a variety of industries including Oil and Gas, Health Care in both the private and public sector.
– Researching and developed recommendations for clients to provide comprehensive solutions.
– Mentoring new business analysts to assist them in developing their skill sets in order to ensure their success and the success of their projects.

Business Analyst II
TELUS CE Enablement – Edmonton, AB
2012 to 2014
– Subject Matter Expert for the CE LNR Operations team reporting needs and acting as Single Point of Contact to support the Operations managers, Team managers and agents
– Developing the business requirements for all LYNX reporting being supported in CE so that an automated self-serve version can be deployed for our stakeholders.
– Analysis of data streams from new applications for usage reporting, completing data validation and report design in order to support adoption of the tools into the frontline business processes.
– Facilitate monthly meetings with Ops stakeholders in LNR to support a good working relationship with downstream partners.